You must
submit a
support
ticket
from the
Support
Center
for
every
purchased
Incident.
Emergency
Incident customers
are also
required
to
submit a
Support
Ticket
before
calling
our
support
team or
requesting
Live
Chat
support.
A valid
product
serial
number is
required
to
submit
your
Support
Ticket.
Support
is
provided
only to
designated
contact
personnel
mentioned
in your
customer
profile.
Telephone / Live
Chat
Support
for
Premium
Incidents
will be
provided
Monday
to
Friday
between
10 AM -
6 PM
Indian
Standard
Time
(+5:30
GMT)
expect
for
emergency
incident.
Remote
Diagnostics
involves
remote
troubleshooting
of our
products
via
Terminal
Services,
PCAnywhere
or VNC
for
major
issues
beyond
correspondence.
